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After living in Lancaster, Pennsylvania, Tulsa, Oklahoma, and Boston, Massachusetts, Mark moved with his family
to Atlanta, Georgia in 1986. He graduated from Roswell High School before earning a degree in Management
Information Systems from the University of Georgia (UGA) in 1998.

Mark started working for IBM as an intern with the "Shop IBM" team in 1997, a team that was responsible for
developing IBM's first e-commerce platform for selling IBM products and services over the Internet. After
graduating from UGA, he joined IBM Global Services (IGS) as a business analyst. He helped transition legacy
mainframe applications to distributed Internet platforms in preparation for Y2K. Following this assignment he
joined IBM's "WebAhead" team in Southbury Connecticut; a team within the Advanced Internet Technologies
Division responsible for accelerating the global adoption of advanced technologies across IBM. The WebAhead
team built the websites and hosting infrastructure for the Atlanta (1996) and Nagano (1998) Olympic Games.
Shortly after returning from Connecticut, Mark worked with the Strategic Outsourcing (SO) division of IGS,
collaborating with IBM sales specialists and customers such as Coke, Marriott, and Michelin to design IT
outsourcing solutions.

Mark's experiences at IBM opened his eyes to the complexity inherent in large organizational systems. He began
to recognize that although information technology (IT) engendered huge possibilities for organizations seeking to
improve operational efficiencies and assert competitive advantage, designing, developing, and implementing
effective IT interventions was as much a social, political, and behavioral challenge as it was a technological one.
He realized that to develop IT innovations that improved organizational performance an interdisciplinary lens that
shed light on the behavioral, cognitive, and sociological complexities inherent in large scale implementations was
crucial. Therefore, motivated by his early experiences at IBM and guided by his intrinsic interest in the social and
psychological aspects of organizational behavior, he returned to school to begin developing an interdisciplinary
paradigm; one focused at the intersection of management strategy, organizational behavior & design, and
information systems.

While continuing to work for IBM, Mark joined the part-time MBA program at Georgia State University. He earned
his MBA and MS degrees with concentrations in Management and Organizational Change, feeling they would
complement his undergraduate training in Information Systems. However, during his graduate studies he began to
crave a deeper understanding of the concepts and theories that he was learning about in class. Fueled by a
passion for combining theory with practice, Mark began working with the Center for Process Innovation (CEPRIN)
in the Robinson College of Business at Georgia State University. CEPRIN was founded as an interdisciplinary
research center committed to bridging the gap between academia and industry. It was initiated by prominant
scholars from strategic management (Dr. Shaker A. Zahra), from decision sciences and information systems (Dr.
Arun Rai, Dr. Lars Mathiassen, and Dr. Richard Welke), and from marketing (Dr. Wes Johnson).

While working at CEPRIN, Mark had the unique opportunity to continue developing the interdisciplinary
perspective he sought while conducting research based on close collaboration with industry. He did so while
working on real world problems that require multi-lens paradigms to investigate issues related to technology and
innovation management, strategic partnerships, and organizational change. His research during his doctoral work
emerged through interactions with organizations such as UPS, Hewlett Packard, SAP, DaimlerChrysler, Gartner,
and CBeyond.

His dissertation was the result of an ongoing research project with UPS where he investigated how service
providers manage the tension between standardization and customization in service provisioning. Applying an
organizational sensemaking lens, Mark investigated digital and social factors that shape collective behavior and
influence value creation in large scale supply chain outsourcing partnerships. Since completing his doctoral
degree and joining Bentley University as an Assistant Professor, Mark has continued to pursue industry
collaborations and to conduct field based investigations. He currently has multiple projects underway that focus in
different ways in the areas of techology and innovation management, entrepreneurship, and strategic change. As
a result of the ongoing research, Mark's work has been accepted for publication in both academic and practitioner
outlets, and he has numerous papers either currently under review or targeted and top management,
entrepreneurship, or technology focused journals.

An avid outdoor sports enthusiast and golfer, Mark currently lives in Newton, MA with his wife, 2.5 year old
daughter, 6 month old son, and two golden retrievers.